Thursday, November 15, 2012
MEMBER H. LAMAR WILLIS INTRODUCES LEGISLATION TO IMPROVE PARKatlanta OPERATIONS
Members of the Atlanta City Council will soon consider an amendment to improve
operations of the city’s parking management program. Atlanta City
Council Member, H. Lamar Willis, introduced legislation during Monday’s full
Council meeting that will address residents’ concerns about PARKatlanta’s
customer service, signage visibility and complaint processes.
says, “I’ve met with residents and businesses throughout the city who have
expressed their concerns about our current parking enforcement program.
I shared these concerns with the Mayor’s administration as they continue to
fine tune our agreement with Park Atlanta. As a result of these
discussions, I think we will be able to address many of the concerns that my
colleagues and I have heard about our parking enforcement.”
of the key provisions under the proposed amended PARKatlanta agreement are:
maintain all parking related signage in right-of-way.
must provide an online process for filing complaints on its website
must respond to all online complaints within 2 days
must share with the City all complaints, as well as PARKatlanta’s response
must have a specific phone number dedicated solely to questions and complaints
calls for improved employee training that is approved by city
may not be issued…:
meters are non-functioning
unclear, conflicting, or hidden signage is in place
signage needs to be repaired, replaced, or relocated
signage is not installed, has been removed, or is otherwise missing from metered
a ticket is issued in any of these cases, the ticket shall be promptly voided by
PARKatlanta once they are made aware.
a result of these concessions, PARKatlanta will pay the City $5.3 million
annually instead of $5.5 million.
legislation will be discussed during the City Council’s Transportation
Committee meeting at 10:30 a.m. on Wednesday, November 14 at Atlanta City Hall,
Committee Room No. 2 (Second Floor), 55 Trinity Avenue, S.W.